Outline

Before enrolling in the Contentful Certified Professional Exam, please make sure you understand Contentful certification terms and conditions.

Use your real name

The name you used when registering for access to and use of the Contentful Learning Center will be the name under which you will be certified if you pass the Contentful Certified Professional Exam. You must use your real name. If you need to change your name in the Contentful Learning Center, please make this change by editing your user profile before attempting the certification exam.

Name changes requested after certification is purchased will require proof that you are the authorized owner of the email address you used when you signed up for the Contentful Learning Center.

Retake policy

Purchasing an exam gives you the right to attempt the exam once. Should you not pass on your exam attempt, you may purchase the exam again. You must wait seven (7) days from your initial attempt before purchasing another exam. When the waiting period is complete, you will receive an email on how to purchase the retake.

If you do not pass on the second attempt and wish to try again, you must contact the Contentful Learning Services for authorization to repurchase the exam. Authorization to repurchase an exam after failing two attempts to receive a passing score is at Contentful’s sole discretion.

Exam attempt expiration

The exam expiration date is provided when you enroll in the exam. All candidates must complete the exam (including any second attempts) prior to the expiration date. No refund will be given for expired exams.

Certification policy enforcement

Although you may receive a certificate immediately if you pass the exam, Contentful reserves the right to validate exam results to assure that our certification policy has not been violated. Should questions arise during the validation process about whether you complied with Contentful’s certification policy, you will receive an email that describes the process you must follow for your certification to remain valid. Contentful reserves the right to confirm that candidates reasonably have the knowledge to back up a passing score. The actions that Contentful may take to verify a candidate’s knowledge include (but are not limited to) a phone interview to assess a candidate’s knowledge or a requirement for the candidate to retake the exam in a proctored setting.

If Contentful reasonably suspects certification policy violations, it may refuse certification or revoke an already granted certification. If your certification is revoked, you are no longer permitted to claim that you are a Contentful Certified Professional. Depending on the severity of the violation, you may be barred from any future Contentful certification.

Use of Contentful Certification Logo

Your use of the Contentful certification logo is only for the personal use of the individual person who passed the exam and cannot be used to represent that a company or school is certified. That is, a company or school may not represent itself as certified—only those individual persons who have passed the exam may represent themselves as certified. Your use of the Contentful certification logo is subject to Contentful’s then-current Trademark and Brand Usage Policy.

Certification expiration

A Contentful certification is valid for two (2) years from the date of your Contentful Certified Professional certificate. Contentful reserves the right to make changes to its certification program, exam structure, and partner program requirements. These changes might require that you take additional steps to have the most current certification or to comply with new partner program requirements. But failure to do so will not invalidate any certification you have already been awarded that has not yet expired or been revoked.

Your Contentful certification will expire at the end of two years. To maintain your certification, you are required to successfully meet the recertification requirements, which includes retaking the Contentful Certified Professional Exam and paying the fee or taking the recertification exam free of charge. Your eligibility to take the recertification exam starts on the date your current certification expires. You’ll receive an email with a link to take the free recertification exam when you’re eligible.

Confidential Information

The content of the exam, including without limitation, questions, answers, or any communication, including oral communication, regarding or related to the exam is Contentful’s confidential information. Any disclosure of confidential information is a violation of these terms and could compromise the integrity and security of this certification program. Contentful makes exams available to you solely for the purpose of demonstrating competency in the content area assessed by the exam. You are expressly prohibited from disclosing, publishing, reproducing, copying, selling, posting, downloading or transmitting any confidential information, in whole or in part, in any form or by any means, oral or written, electronic or mechanical, for any purpose.

Privacy

Contentful does not publicly release any information about certification exam attempts. However, by taking and passing the certification exam, you agree to give Contentful the right to include your name in public lists of Contentful Certified Professionals and to confirm that you are certified should a third party reasonably request verification of your Contentful certification status.

When we collect and process your personal information during participation in the exam, your personal information is handled in accordance with Contentful’s Privacy Policy.

In providing exam services, we may collect personal information such as:

Your answers to exam questions and the results of the exam
A record of your interactions with our performance-based exams
Your certification status
Photographic and/or video recordings taken to confirm your identity, prevent fraud, and to otherwise help administer and score the exam